INFO CAPITAL | Frequently Asked Questions

Frequently Asked Questions

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Frequently Asked Questions (FAQs)

INFO CAPITAL Markets™

Our main office address: HURSTVILLE NSW 2220.
A wide range of products including Forex pairs like EUR/USD and GBP/USD, BIST (Istanbul Exchange) commodities, index CFDs (Dow, S&P 500, etc.), and cryptocurrencies.
Generally, there are no hidden fees. Trading costs vary depending on the account type; contact support for details.

Deposits & Withdrawals

You can deposit via bank transfer, credit card, or payment systems like Neteller.
Minimum deposits start from $ / € 100 (may vary depending on account type).
Simply complete the required security documents and submit a withdrawal request. It will be processed after verification.

Our Accounts

A valid ID (passport or driver’s license) and proof of address (utility bill or bank statement) are required.
Depending on the account type, leverage can go up to 1:100 or even 1:1000 for some accounts.
Upload your official ID and proof of address to complete the verification process.

Other Questions

It is a system applied in Borsa Istanbul to protect investors from unusual price movements. When a stock experiences a price drop above a certain threshold set by Borsa Istanbul, the circuit breaker is triggered automatically, temporarily halting trading in that stock.

Index-Based Circuit Breaker System:

If the BIST100 index falls by 5% or more (first level) and 7% or more (second level) compared to the previous day's close during the day, the system is automatically activated. Trading is temporarily halted in the Equity Market, Derivatives Market (VIOP, FOREX), and the Debt Securities Market.

If triggered between 17:00 and 17:30 (last hour of continuous session), all three markets halt trading. Trading resumes at 18:00 for the Equity and Debt Markets (closing auction), and at 18:08 for VIOP and FOREX contracts via their continuous auction sessions.

Once a level (5% or 7%) is triggered, it does not activate again for that same threshold on the same day. Additionally, the order collection duration for individual stock circuit breakers is shortened to 15 minutes, with 2 minutes of matching.

A stock (equity) is a security issued by a joint-stock company representing the capital of that company. Holding shares means owning a portion of that company. Investors can buy and sell these shares on the stock exchange.

Stock market transactions are executed automatically based on price and time priority through electronic trading systems using methods such as Continuous Trading, Market Maker Continuous Trading, and Single Price.

Forex, short for Foreign Exchange, is the international currency market. It is the largest and most liquid financial market globally. In addition to currencies, investors can trade gold, silver, agricultural commodities (e.g., cotton, corn), metals (e.g., aluminum, copper), energy products (e.g., oil, natural gas), stocks, indices, and CFDs.
You are never alone while trading in capital markets. You can receive direct one-on-one support from your dedicated account manager at any time. Daily bulletins, analysis, and evaluations based on current agendas are delivered via WhatsApp.

INFO CAPITAL offers fast, effective, and personalized service. You can reach your representative directly via WhatsApp. Your account manager is always ready to assist you, prioritizing your interests in all matters related to your account or the markets.

Accounts can be opened for free, but individuals under 18 must have their accounts verified with their legal guardian's signature to trade.
You can execute trades via your advisor on WhatsApp, over the phone, or through our online platform. The spread remains the same across all order channels. You can also trade via our (Trade) app. If you haven't downloaded it yet, your advisor can assist you.
You can trade in Borsa Istanbul equities, global equities, commodities, cryptocurrencies, futures, Forex pairs, and CFDs.
Standard 100 $
For Beginner Investors
Maximum Leverage: 1:100
Currency: USD
Spread: 3.0 pip
Premium 1,000 $
For Intermediate Investors
Maximum Leverage: 1:200
Currency: USD
Spread: 2.0 pip
Pro 5,000 $
For Professional Investors
Maximum Leverage: 1:500
Currency: USD
Spread: 1.0 pip
PAMM 10,000 $
For Advanced Investors
Maximum Leverage: 1:1000
Currency: USD
Spread: 0.6 pip
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